Return Policy for Taipeibjj.com

At Taipeibjj.com, we strive to ensure that our customers are completely satisfied with their purchases. Below is an overview of our return policy, which outlines the conditions under which returns are accepted, the process for returning items, and any associated timelines.

Conditions for Returns

  1. Eligibility: Items must be returned within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
  2. Non-Returnable Items: Certain items may not be eligible for return, including:
    • Customized or personalized products
    • Sale items or clearance items
    • Gift cards
  3. Defective or Damaged Items: If an item is defective or damaged upon arrival, please contact our customer service team within 7 days of receiving the item for assistance.

Return Process

  1. Request a Return: To initiate a return, customers must contact our customer service team via email or through the contact form on our website. Please provide your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.
  3. Shipping the Item: Customers are responsible for the return shipping costs unless the item is defective or the wrong item was sent. It is recommended to use a trackable shipping service or purchase shipping insurance for items over a certain value.
  4. Processing the Return: After we receive the returned item, it will be inspected. If the item meets the return conditions, a refund will be processed to the original payment method within a specified timeframe.

Refunds

  • Refunds will be issued for the purchase price of the item, excluding any shipping costs.
  • Please allow a few business days for the refund to reflect in your account, depending on your bank or credit card provider.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process to return the original item and place a new order for the desired item.

Contact Information

For any questions or concerns regarding our return policy, please reach out to our customer service team at tahric@taipeibjj.com or through our website’s contact form.